Automated Claim Validation
Match incoming chargebacks against PO terms, negotiated pricing, promotion agreements, and freight contracts in a single pass.
Supplier Chargeback
Supplier Chargeback Software: Validate Retailer and Distributor Claims Automatically
IMA360 is the supplier chargeback management platform for consumer goods, food and beverage, and industrial manufacturers whose retailers and distributors submit chargeback claims for pricing errors, freight, promotion non-compliance, and product-return disputes. Manufacturers including Mohawk Industries use IMA360 to validate incoming claims against contract terms and dispute invalid claims before they settle.
ima360.app/rebates/supplier-chargeback
Coming Soon
Supplier Chargeback
Domain Experience
20+
Years
Revenue Processed
$400B+
Yearly
Transactions
600M+
Yearly
Supported
15+
Languages
Serving World-Class Companies Across Industries
5.0 / 5.0 · Gartner Peer Insights
“
IMA Platform centralizes rebate management and improves incentive program transparency.
IT Associate · Retail
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Complete revenue management application that manages our business efficiently.
Software Developer · Retail
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Real-time deal profitability enhances profit margin visibility and commission tracking.
Marketing Associate · IT Services
The Challenge
Undisputed supplier chargebacks are pure margin leakage
Retailers and distributors charge suppliers back for pricing errors, freight non-compliance, missed delivery windows, promotion failures, and product defects — often thousands of claim lines per month per major customer, in dozens of formats. When suppliers cannot validate claims fast enough, invalid and duplicate chargebacks are paid by default. The loss rarely comes from one large claim; it accumulates gradually across manual review, disconnected systems, and unclear ownership.
- Thousands of chargeback claim lines per month per major retailer, in inconsistent formats
- Manual validation too slow to dispute invalid claims before they settle
- No link between a chargeback and the promotion, PO, or freight contract it violates
- Undisputed and duplicate claims paid by default, eroding margin quietly
The IMA360 Approach
One platform for supplier chargeback validation and dispute
IMA360 validates incoming supplier chargeback claims against original PO terms, negotiated pricing, promotion agreements, and freight contracts on the same platform running customer rebate and trade promotion management — so a claim that violates a promotion agreement surfaces in the same audit trail as the promotion that generated it.
- Automated validation against PO terms, pricing, promotion, and freight contracts
- Fast dispute of invalid and duplicate claims before they settle
- Chargebacks reconciled against the agreements that govern them
- Full audit trail from claim to source agreement
Capabilities
Supplier Chargeback Management Built for Retail Supply Chains
Purpose-built to validate, dispute, and settle the retailer and distributor chargebacks that consumer goods, food and beverage, and industrial suppliers face.
Dispute Management
Flag invalid and duplicate claims, route disputes with reason codes and proof, and track outcomes with full documentation.
Promotion Reconciliation
Reconcile promotion-driven chargebacks against the trade promotion that generated them, on the same platform.
Contract & PO Enforcement
Enforce original purchase-order terms and negotiated pricing so claims outside the agreement are caught before settlement.
Leakage Visibility
See chargeback volume, dispute rates, and paid-versus-disputed value by retailer, category, and reason.
ERP Integration
Connect to SAP, Oracle, and Microsoft Dynamics via APIs. Bidirectional sync without custom code.
Results
What Suppliers Gain From Automated Chargeback Validation
Suppliers that move chargeback validation onto IMA360 recover margin that manual review lets slip and give their trade and finance teams control over the process.
Fewer
Invalid Claims Paid
Automated validation catches invalid and duplicate chargebacks that manual review misses before they settle.
Faster
Dispute Turnaround
Claims are validated and disputed within days instead of aging past the window to contest them.
One
Platform, Two Directions
Supplier chargebacks reconcile alongside customer rebates and trade promotions on the same system.
Full
Audit Trail
Every claim, dispute, and settlement traces back to the agreement that governs it.
Why IMA360
Why Suppliers Choose IMA360 for Chargebacks
Supplier chargebacks are a distinct discipline from distributor and manufacturer chargebacks. IMA360 handles the supplier direction on the same platform that runs pricing, rebates, and trade promotions — so validation draws on the agreements that actually govern each claim.
Request a DemoValidated Against the Right Agreements
1IMA360 checks each chargeback against the PO, pricing, promotion, and freight terms it should comply with — not just a flat rule set.
Promotion-Aware
SamePromotion-driven chargebacks reconcile against the trade promotion that created them, closing a common blind spot.
ERP-Agnostic
100%Works with SAP, Oracle, and Microsoft Dynamics without custom code, so chargeback validation fits your existing stack.
Built for Retail Supply Chains
MultiDesigned for the high-volume, multi-retailer reality of consumer goods, food and beverage, and industrial suppliers.
Explore Our Solutions
Learning Center
From the Learning Center
Complexity Simplified. Your Results Amplified.
Stop Paying Chargebacks You Could Dispute
See how IMA360 validates supplier chargeback claims against the agreements that govern them, and disputes the invalid ones before they settle.
Frequently Asked Questions
What is supplier chargeback management?
Supplier chargeback management is the process by which suppliers validate, dispute, and settle chargeback claims submitted by retailers and distributors for pricing errors, promotion non-compliance, freight, delivery timing, and product defects. In consumer goods and industrial distribution, this typically involves thousands of claim lines per month per major retailer relationship.
How is supplier chargeback different from distributor or manufacturer chargeback?
Distributor and manufacturer chargebacks flow between manufacturers and their distribution partners over contract-price differences. Supplier chargebacks flow in the opposite direction — retailers and distributors charging a supplier back for compliance and pricing issues. IMA360 handles all three, and the supplier direction reconciles against POs, pricing, promotions, and freight terms.
Does IMA360 connect chargebacks to the promotions that caused them?
Yes. Because IMA360 runs trade promotion management on the same platform, promotion-driven chargebacks reconcile directly against the promotion agreement that generated them — a common blind spot when chargebacks and promotions live in separate systems.
Which industries is supplier chargeback management built for?
Consumer goods (CPG), food and beverage, hardware and building materials, and industrial manufacturers whose retailers and distributors submit chargeback claims against contract terms. The common thread is high claim volume across multiple large retail or distribution customers.
Does IMA360 integrate with our ERP?
Yes. IMA360 integrates with SAP, Oracle, Microsoft Dynamics, and other ERPs via REST APIs and pre-built connectors. Integration is bidirectional and does not require custom code.
What systems does IMA360 replace?
IMA360 replaces a wide range of legacy and point solutions for pricing, rebate, chargeback, and incentive management. Organizations commonly migrate to IMA360 from SAP Vistex, SAP Condition Contract Management, Model N, Vendavo, PROS, Zilliant, Pricefx, and custom-built or spreadsheet-based solutions. Because IMA360 is ERP-agnostic and API-first, it works alongside any ERP system and replaces tools that lack modern integration, automation, or cross-functional visibility.