Claim Validation
Automatically match incoming claims against centralized contract pricing and eligibility logic with consistent rule application.
Manufacturer Chargeback
Manufacturer Chargeback Software: Validate and Settle Distributor Claims Automatically
IMA360 is the manufacturer chargeback management platform for pharmaceutical and medical device companies whose distributors submit 340B, GPO, and PHS chargeback claims. Manufacturers including Medtronic and Indivior use IMA360 to validate claims against contract pricing and GPO membership in real time, and credit distributors within days instead of weeks.
ima360.app/rebates/manufacturer-chargeback
Manufacturer Chargeback Dashboard
Process manufacturer chargebacks with automated validation and matching
Open Claims
1,245↑+6%
Match Rate
96.3%↑+1.8%
Avg Processing
4.2d↓-0.8d
Settlement Value
$6.8M↑+15%
Dispute Rate
2.1%↓-0.4%
Claims by Status
Claims by Category
Monthly Processing Volume
Recent Chargeback Claims
8 records| Claim ID↑ | Manufacturer↕ | Category↕ | Amount↕ | Submitted↕ | Match Rate↕ | Status↕ |
|---|---|---|---|---|---|---|
| MC-7801 | Pfizer Inc. | Contract Price | $234,500 | 2025-06-18 | 98.2% | Validated |
| MC-7802 | Johnson & Johnson | Rebate Credit | $178,320 | 2025-06-17 | 96.7% | Pending |
| MC-7803 | AbbVie Corp. | Promotional | $89,150 | 2025-06-16 | 94.1% | Validated |
| MC-7804 | Merck & Co. | Contract Price | $312,800 | 2025-06-15 | 99.1% | Settled |
| MC-7805 | Bristol-Myers Squibb | Administrative | $45,670 | 2025-06-14 | 87.3% | Disputed |
| MC-7806 | Eli Lilly | Rebate Credit | $156,900 | 2025-06-13 | 97.5% | Validated |
| MC-7807 | Novartis AG | Contract Price | $267,400 | 2025-06-12 | 95.8% | Pending |
| MC-7808 | Roche Holdings | Promotional | $72,300 | 2025-06-11 | 68.4% | Rejected |
Domain Experience
20+
Years
Revenue Processed
$400B+
Yearly
Transactions
600M+
Yearly
Supported
15+
Languages
Serving World-Class Companies Across Industries
5.0 / 5.0 · Gartner Peer Insights
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The Challenge
Unvalidated chargeback claims drain manufacturer margins
Manufacturer chargebacks require validating distributor claims against contract terms, pricing agreements, and transaction records. Manual validation is slow, error prone, and frequently results in overpayments.
- Claims from trading partners requiring manual validation
- Complex contract terms creating validation bottlenecks
- Disputes and errors eroding margin on every transaction
- No visibility into chargeback exposure across channels
The IMA360 Approach
A chargeback reconciliation platform for manufacturer pricing compliance
IMA360 validates manufacturer chargeback claims against contract terms automatically, catching pricing discrepancies before they become disputes or write-offs.
- Automated matching against centralized contract pricing and eligibility
- Exception workflows for flagged claims with full traceability
- Real-time visibility into submitted, approved, and disputed claims
- ERP integration without custom coding
Capabilities
Automated chargeback claim management at scale
IMA360 centralizes pricing and eligibility rules to automate and govern the manufacturer chargeback process accurately.
Revenue Leakage Detection
Identify and prevent invalid claims before reimbursement with real-time detection and exception flagging.
Contract Compliance
Ensure every chargeback aligns with contracted terms, preventing overpayments and unauthorized claims.
Dispute Resolution
Govern dispute workflows with role-based routing, supporting documentation, and full audit trails.
Accrual & Settlement
Automate accrual calculations and settlement processing for faster close cycles.
ERP Integration
Integrate validated chargebacks into downstream ERP and financial systems without custom coding.
Results
Measurable savings from streamlined wholesale pricing management
IMA360 Manufacturer Chargeback Management automates validation, reduces overpayments, and gives finance teams control.
85%
Fewer Disputes
Validated claims with supporting data reduce trading partner pushback.
60%
Faster Settlement
Automated validation and workflows accelerate the full settlement cycle.
100%
Contract Compliance
Every claim validated against contracted terms before reimbursement.
Real-time
Exposure Visibility
Live dashboards showing claim status across all trading partners.
Why IMA360
Why manufacturers choose IMA360 for chargebacks
IMA360 centralizes pricing and eligibility rules to automate and govern the chargeback process with enterprise-grade accuracy.
Request a DemoResults-Driven
85%Automated validation reduces errors that create trading partner friction.
Radically Simple
60%Cloud-based platform replacing manual chargeback validation.
Deeply Flexible
100%Works with SAP, Oracle, Microsoft Dynamics, and any financial system.
Enterprise Trust
100%Full audit trails and governance for every chargeback decision.
Explore Our Solutions
Learning Center
From the Learning Center
Complexity Simplified. Your Results Amplified.
Ready to automate manufacturer chargeback processing?
See how IMA360 validates claims, reduces disputes, and protects revenue across distribution channels.
Frequently Asked Questions
What is manufacturer chargeback management and why is it important?
Manufacturer chargeback management is the process of validating claims from trading partners when they sell at contracted pricing below invoice price or due to volume/promotional terms. It's important because incorrect or manual processes can lead to errors, disputes, and margin erosion. IMA360 centralizes pricing and eligibility rules to automate and govern this process accurately.
How does IMA360 automate manufacturer chargeback validation?
IMA360 automates chargeback validation by matching incoming claims against centralized contract pricing and eligibility logic. It applies rules consistently, flags exceptions, and supports exception workflows to reduce manual reviews, accelerate processing cycles, and improve accuracy.
What visibility and control does IMA360 give Finance and Channel teams?
IMA360 provides real-time visibility into chargeback claims — including submitted, approved, disputed, and paid statuses — enabling teams to see what is valid, what is contested, and why. Role-based workflows and audit trails help enforce governance and reduce disputes.
Can IMA360 integrate manufacturer chargebacks with ERP and financial systems?
Yes. IMA360 can integrate validated chargebacks into downstream ERP and financial systems without custom coding, ensuring accurate financial reporting and reconciliation while maintaining data governance and audit readiness.
What systems does IMA360 replace?
IMA360 replaces a wide range of legacy and point solutions for pricing, rebate, chargeback, and incentive management. Organizations commonly migrate to IMA360 from SAP Vistex, SAP Condition Contract Management, Model N, Vendavo, PROS, Zilliant, Pricefx, and custom-built or spreadsheet-based solutions. Because IMA360 is ERP-agnostic and API-first, it works alongside any ERP system and replaces tools that lack modern integration, automation, or cross-functional visibility.