Chargeback Management Software That Eliminates Manual Reconciliation
Automate your entire chargeback lifecycle from claim receipt through validation, reconciliation, and settlement. IMA360 handles distributor chargebacks, manufacturer chargebacks, and ship-and-debit programs with zero manual intervention.
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Distributor Chargeback Dashboard
Track and reconcile distributor chargeback claims with automated processing
Claims In Progress (Monthly)
Claim Aging
Settlement Trend ($K)
Recent Chargeback Claims
6 records| Claim #↑ | Distributor↕ | Amount↕ | Items↕ | Submitted↕ | Status↕ |
|---|---|---|---|---|---|
| CLM-2025-4516 | Patterson Companies | $67,800 | 19 | 2025-06-10 | Pending |
| CLM-2025-4517 | Owens & Minor | $178,900 | 52 | 2025-06-11 | Finalized |
| CLM-2025-4518 | Henry Schein | $12,340 | 5 | 2025-06-12 | Rejected |
| CLM-2025-4519 | Cardinal Health | $234,100 | 68 | 2025-06-13 | In Progress |
| CLM-2025-4520 | AmerisourceBergen | $89,450 | 23 | 2025-06-14 | Finalized |
| CLM-2025-4521 | McKesson Corporation | $145,230 | 47 | 2025-06-15 | In Progress |
The Hidden Cost of Manual Chargeback Processing
- Overpayments and Errors. Manual validation of chargeback claims against contract terms leads to overpayments, underpayments, and unresolved disputes that erode margin.
- Processing Backlogs. High chargeback volumes overwhelm finance teams. Backlogs grow, disputes age, and write-offs increase.
- Contract Price Mismatches. Validating that every chargeback claim matches the correct contract price, tier, and eligibility requires checking thousands of data points.
- Audit and Compliance Gaps. Without automated audit trails, chargeback decisions cannot be traced or defended during audits.
End-to-End Chargeback Automation
- Automated Claim Validation. Match chargeback claims against contract terms, pricing agreements, and eligibility rules automatically.
- EDI Processing. Native support for EDI 844, 845, and 849 transactions. Automated receipt, validation, and reconciliation.
- Dispute Management. Flag discrepancies, route disputes for resolution, and track outcomes with full documentation.
- Settlement Automation. Calculate settlements, generate credit memos, and close out claims with complete audit trails.
- Ship-and-Debit Programs. Manage special pricing agreements and ship-and-debit claims with automated validation and reimbursement.
- Real-Time Analytics. Monitor chargeback volumes, dispute rates, and settlement accuracy with dashboard visibility.
What our customers say
5.0 / 5.0from 11 verified reviewers on Gartner Peer Insights“IMA Platform centralizes rebate management and improves incentive program transparency.”
“Complete revenue management application that manages our business efficiently.”
“Real-time deal profitability enhances profit margin visibility and commission tracking.”
Frequently Asked Questions
What is the difference between distributor and manufacturer chargebacks?
Distributor chargebacks are claims submitted by wholesalers to recover the difference between their acquisition cost and a lower contracted price. Manufacturer chargebacks flow in the opposite direction. IMA360 automates both sides.
Does IMA360 support pharmaceutical chargebacks?
Yes. IMA360 handles pharmaceutical chargeback processing including wholesaler claims, 340B pricing validation, GPO contract price matching, and government pricing compliance.
What systems does IMA360 replace?
IMA360 replaces a wide range of legacy and point solutions for pricing, rebate, chargeback, and incentive management. Organizations commonly migrate to IMA360 from SAP Vistex, SAP Condition Contract Management, Model N, Vendavo, PROS, Zilliant, Pricefx, and custom-built or spreadsheet-based solutions. Because IMA360 is ERP-agnostic and API-first, it works alongside any ERP system and replaces tools that lack modern integration, automation, or cross-functional visibility.
Automate Your Chargeback Processing
See how IMA360 eliminates manual chargeback reconciliation.