Automate Manufacturer Chargebacks with Software Built for Accuracy and Control

Manufacturer chargeback software centralizes contract pricing, eligibility rules, and claim validation so chargebacks are processed accurately and consistently across products, customers, and channels.

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Ima360

Challenge

Manufacturer chargebacks are inherently complex, involving contract pricing, indirect sales, and multiple trading partners. Many organizations still rely on Excel and disconnected tools that lack visibility and validation, leading to invalid claims, margin erosion, and slow reconciliation. Chargeback complexity should not determine how risky or manual the process becomes.

Manufacturer chargeback software provides a centralized control layer to validate claims against contract pricing and eligibility rules before payment. It automates claim processing while giving Finance and Channel teams clear visibility into what is valid, what is disputed, and why, without manual review or spreadsheet dependency.

Ima360

Manufacturer Chargeback Solution

Capabilities

Centralized control and enterprise governance ensure manufacturer chargebacks are accurate, transparent, and easy to manage. Contract pricing, eligibility logic, and validation rules are maintained in one system, eliminating fragmented processes and manual checks. No matter how simple or complex channel structures become, execution remains controlled and scalable.

  • Validate chargeback claims against contract pricing and eligibility rules
  • Support customer specific and product specific pricing structures, including tier based contracts
  • Automate claim matching, validation, and exception handling
  • Track submitted, approved, disputed, and paid chargebacks in real time.
  • Enable role based workflows and approvals across Finance and Channel teams
  • Maintain full audit trails and change history for compliance and dispute resolution
  • Provide reporting on chargeback volume, value, and root causes
  • Integrate validated chargebacks into downstream financial systems

Results

With automated validation, centralized visibility, and governed workflows, teams spend less time reviewing claims and more time protecting margin. Manufacturer chargeback management becomes faster, more accurate, and easier to operate regardless of scale or complexity.

  • Reduced payment of invalid or ineligible chargeback claims
  • Faster chargeback processing and reconciliation cycles
  • Improved visibility into chargeback drivers and margin impact
  • Lower manual effort and fewer disputes
  • Greater confidence in contract pricing enforcement

Why IMA360

Results

IMA360 connects pricing strategy directly to execution, helping organizations close deals faster while protecting margin and reducing revenue leakage

Simplicity

An intuitive, cloud-based experience replaces spreadsheets and custom ERP logic, making CPQ easy to adopt and simple to operate

Flexibility

ERP-agnostic, modular architecture adapts to your products, pricing models, and approval rules—without forcing rigid processes or costly rework

Trust

Enterprise-grade security, audit-ready workflows, and transparent governance give finance, IT, and leadership confidence in every quote

IMA360 Revenue Management Platform

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FAQs – Manufacturer Chargeback

Manufacturer chargeback management is the process of validating claims from trading partners (e.g., distributors) when they sell at contracted pricing below invoice price or due to volume/promotional terms. It’s important because incorrect or manual processes can lead to errors, disputes, and margin erosion. IMA360 centralizes pricing and eligibility rules to automate and govern this process accurately.

IMA360 automates chargeback validation by matching incoming claims against centralized contract pricing and eligibility logic. It applies rules consistently, flags exceptions, and supports exception workflows to reduce manual reviews, accelerate processing cycles, and improve accuracy.

IMA360 provides real-time visibility into chargeback claims — including submitted, approved, disputed, and paid statuses — enabling teams to see what is valid, what is contested, and why. Role-based workflows and audit trails help enforce governance and reduce disputes.

Yes. IMA360 can integrate validated chargebacks into downstream ERP and financial systems without custom coding, ensuring accurate financial reporting and reconciliation while maintaining data governance and audit readiness.