Customer Chargeback Solution
Maintain a healthy supply chain, boost sales while protecting margins by automating your customer chargeback (Ship & Debit/SPA/Claims) with IMA360’s cutting edge customer chargeback software.
Why Use Customer Chargeback Software
When specific products are shipped and invoiced to your customers at a lower price than what you paid, you are eligible to claim the difference in price to protect margins.
Managing this process is quite challenging for distributors who carry thousands of products from thousands of suppliers, and service hundreds of thousands of end customers on a variety of contracts and any mistake can cause huge margin leakage.
Benefits of IMA360's Customer Chargeback Solution
Automation and Integration
Complete automation from receiving contact from suppliers via EDI 845 to creating and sending claims via EDI 844 and receiving supplier response via EDI 849 and payment.
Collaboration Portal
Collaborate easily with your suppliers without the need for emails with excel files on collaboration portal to settle claims and resolve claim disputes.
Dashboards and Analytics
There are several dashboards, including the Rejection Reason dashboard, available for in-depth examination. Configurable dashboards, Operational reports, and Self-serve zero code reports.
Customizable Industry Solution
The system is pre-configured with industry best practices, but clients can customize it to apply different configurations for different business units.
Membership Management
Maintain contracts attached by automatically controlling your buying group member lists, GPO, and their activations.
Improve Cash Flow
Trigger instant claim to the suppliers to improve cash flow and communicate claims via EDI/Automated Emails/Collaboration Protal.
Challenges with managing Customer Chargeback
- Contracts are not accurately and timely captured by all the parties involved in the process leading to the incorrect end customer billing and claim disputes between distributor and supplier.
- Reconciliation of end customer sales – Distributors needs to provide the end customer sale to suppliers with all the required information so supplier can validate the amount on their side and provide the approval. This is the most critical step and delays in this process can lead to an undesirable cash flow situation for the distributor. Key here is to provide the accurate information first time to the suppliers, so it leads to fast approvals.
- Retro contracts approvals – Sometimes contract negotiation takes time resulting in sales already in place without correct contract price which leads to credit and debit the end customer.
- Profitability Impact – Without proper analytics this can lead to profit erosion for both sides and it’s critical that proper price controls are in place which can analyze the contracts to make sure deal is profitable.
Key Features of IMA360's Customer Chargeback Software
Sellers must evaluate their present systems to ensure they can keep up with the increasing complexity and number of rebates, and that they are fully automated from beginning to end.
Complete Solution
Automated management of Chargeback accruals, Claims and Reconciliation and Settlement.
Out of the box EDI Formats
Automate contracts (845), claims (844/849), and sales tracing (867) using standard EDI delivered formats with the ability to customize for different suppliers.
Integrated Solution
A single, unified, and integrated solution that guarantees quick setup integrations for internal legacy systems and integration with the majority of ERP systems.
Disputes Resolution
Resolution time is facilitated by the IMA360 reason for rejection dashboard. Reactive contract modifications show up in the approval workflow and automatically compute adjustments from the previous period.
Claim Tracking
Even when sell and cost prices change throughout the month or quarter, complete online real-time tracking and an audit trail are provided for all chargeback claim types, guaranteeing the proper claim amount.
Validation and Audit Trail
Audit trail to verify claims with end-user invoices. Ability to forward any contract modification to the approval procedure that ensures contract conformity.
Ship and Debit: Discover the Game-Changing Solution Your Business Needs
AI based Ship and Debit Management empower Channel Partners
Have you found the management of your Ship and Debit programs very tiresome because of their complexity and resource heavy approach? IMA360’s secure and innovative Ship & Debit processing might become the creative solution your business has been waiting. We empower our customers with the artificial intelligence and advanced analytics, which is the state-of-the-art solution that thoroughly handles your ship and debt to make you a leader in the industry.
The Unexpected Truth: Effortless Ship and Debit administration is within a reach.
Surprisingly, handling your Ship and Debit programs don’t necessarily have to hurt your head. IMA360’s AI-augmented Ship and Debit solution disrupts the way you manage your programs by automating and streamlining the whole procedure, which will, in turn, save you time and resources and alleviate the cost while improving your performance. Let the future dawn of trouble-free Ship and Debit management be your new reality and leave behind the struggles of the manual processes of the past.
Experience the Immense Benefits of IMA360's Ship and Debit Solution
The immeasurable benefits your business can experience when you choose IMA360:
Unmatched Efficiency
Our AI enabled ‘Ship and Debit’ solution automates, simplifies, and streamlines all elements of the management process, which allows your team to identify the efforts on more strategic tasks and jobs.
Greater Profitability
Utilizing data insights and sophisticated analytics in real-time to streamline your ship and debit approach you will be able to ensure the maximum revenue generation coupled with increased business performance.
Informed Decision-Making
Utilize real-time actual data as the basis for your management decisions, thus guaranteeing that your Ship & Debit program will be successful and current with the fast-changing marketplace.
Exceptional Customer Satisfaction
Through faster payouts and better accuracy, your customers will delight in a unique ‘all-round’ experience that fosters continued and mutually beneficial partnerships.
Unlock the Full Potential of Your Ship and Debit Program with IMA360
Having discovered the key to revolutionizing Ship and Debit management, are you willing to try IMA360’s Ship and Debit 360 solution – an innovative program that will bring you a new way of handling Ship and Debit? Feel free to connect with us for further information on how our AI-inspired Ship and Debit systems will benefit your business, driving up rates of efficiency, profitability, and client satisfaction. It is high time your Ship and Debit system achieved its highest level of efficiency and left your competition miles behind.
Get in touch with us today and let us transform your business from the ground up!
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FAQ
Chargeback software helps organizations recover lost income and minimize disputes by automating chargeback management, tracking, and settlement.
In supply chain when manufacturer, distributor and retailers are engaged, and suppliers provide special pricing to end customers often lower than what distributors paid to suppliers then that sales result in distributor claim to the supplier.
Chargeback software automates tracking of all the products sold to different customers at different price points and submitting the claim to the suppliers with the details and claiming the chargeback amount.
Claims can be submitted via EDI844, Excel files or Collaboration portal for faster reconciliation.
